FAQ

Small, well-behaved dogs are welcome inside the venue, subject to management’s discretion.

This is an adults-only venue. Entry is restricted to guests aged 18 and over. We operate a Challenge 25 policy, so valid photo ID may be required. Management reserves the right to refuse entry.

The House of Julep upstairs operates on a walk-in-only basis.
Reservations are available in cato for basement seating for groups of up to 10 guests.
Cato’s Study is available exclusively by pre-booking and private hire.

Seating reservations are available for groups of up to 10 guests. For larger groups or bespoke experiences, please submit an enquiry or explore private hire in Cato’s Study. We recommend enquiring at least 7 days in advance.

Outside decorations, including balloons, banners, and party décor, are not permitted. Cakes or outside food cannot be brought into the venue.

We operate a smart-casual dress code. Management reserves the right to refuse admission to anyone deemed inappropriately dressed. Sweatpants, flip-flops, and fancy dress are not permitted.

There is no on-site parking. However, the venue is just a short walk from Covent Garden and Leicester Square Underground stations.

Gift cards are available to purchase via our website.

The House of Julep upstairs is wheelchair accessible via the main entrance. Unfortunately, there is no step-free access to the basement. When the basement is in operation, we’re happy to extend the menu upstairs where possible.

We are a cashless venue and accept all major debit and credit cards, including Amex.

We work with a limited number of brands on activations, venue takeovers, and private experiences. Enquiries can be submitted here, and a member of our events team will be in touch.

If you believe you’ve left something behind, please email us with a description of the item and the date of your visit.

Yes. Walk-ins are always welcome upstairs at The House of Julep. Basement seating in cato is subject to availability, and booking in advance is recommended to guarantee entry.

There is no minimum spend for standard reservations. Larger groups or private bookings may be subject to a minimum spend, which will be discussed and agreed upon at the time of booking.

To secure your reservation, we pre-authorise £20 per guest on your card. This amount is only charged in the event of a no-show or late cancellation.

Cancellations must be made at least 72 hours before your booking time. Late cancellations or no-shows will result in the card authorisation being charged. Deposits, where applicable, are non-refundable.

Seating is allocated based on group size and availability. Specific table requests cannot be guaranteed or altered.

Alcohol service is offered at management’s discretion to maintain a safe and responsible atmosphere.